At Asteria Aerialwear we strive to provide the best shopping experience for our valued customers. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please review our refund/return policy below:
 

1. Faulty Products: If you receive a faulty product, we sincerely apologize for any inconvenience caused. We offer a full refund for items that are deemed faulty. To initiate the refund process, please contact our customer support within 5 working days of receiving the product. We may request additional information or evidence to verify the fault.
    

2. Wrong Size: In the event that you have received a product with the wrong size, we apologize for any inconvenience caused. We offer two options for resolution:
   a) Exchange: We are happy to exchange the item for the correct size, subject to availability. Please contact our customer support within 5 working days of receiving the product to initiate the exchange process. The item must be returned in its original condition with all tags and packaging intact.
   b) Store Credit: If you prefer, we can provide you with store credit equal to the value of the product. You can use this credit towards a future purchase from our store. Please contact our customer support within 5 working days of receiving the product to request store credit.
    

3. General Conditions:

   • All returns must be initiated within 5 working days of receiving the product.

   • Items must be unused, undamaged, and in their original packaging with all tags attached.

   • Proof of purchase, such as an order number or receipt, is required for all returns.

   • Customers are responsible for the shipping costs associated with returning the item, except in cases where the product is faulty.
      

4. Refund Process:

   • Once we receive the returned item and it is inspected, we will notify you regarding the approval or rejection of your refund.

   • If approved, we will process the refund to your original payment method within [number of days].

   • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
      

Please note that this policy applies only to purchases made directly from Asteria Aerialwear. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Asteria, we value your business!